SUPPORT

How can we help?

Get help with installation, licensing, compatibility, downloads, account access, or using an Elevare product. Beta testers can also submit structured bug reports and product feedback.

DIRECT HELP

Contact Support

Use the support form for installation assistance, product-use questions, licensing, compatibility, missing downloads, account access, or purchase-related help.

Installation and setup
License or activation help
Compatibility questions
Download or email delivery
Product-use assistance
Purchase or account questions
Contact Support
BETA TESTERS

Report a bug or submit feedback

Beta testers should use the structured feedback form for bugs, confusing workflows, documentation issues, visual concerns, feature requests, and other product observations.

Bug and reliability reports
Expected versus actual behavior
Reproduction steps
Screenshots and attachments
Usability and documentation feedback
Feature and workflow suggestions
Open Beta Feedback Form

For accepted beta testers. Include the tester email or ID associated with your beta access.

Help us respond efficiently

Include enough information for us to understand your setup and identify the correct next step.

The Elevare product involved
Your NinjaTrader 8 version
The type of help you need
What you were attempting to do
Any message or error you received
A purchase or license reference, when applicable

Submit a support request

Complete the form below and your request will be sent to Elevare Support.

Optional
Optional

Do not submit a complete license key.

By submitting this form, you acknowledge that Elevare may use the information provided to review and respond to your support request. See our Privacy Policy.

Support request received.

Thank you. Your request has been sent to Elevare Support. Watch the email address you provided for a reply from support@elevaretrading.com.

Add support@elevaretrading.com to your contacts or approved senders.

We couldn’t send your support request. Check the required fields and try again. If the problem continues, email support@elevaretrading.com.